Refund and Returns Policy – IPTV Smarters Pro UAE
Last Updated: 04-02-2025
At IPTV Smarters Pro UAE (iptvsmarters-pro.ae), we value our customers and aim to ensure satisfaction with our IPTV services. Please read our refund and returns policy carefully before making a purchase.
1. Digital Product Nature
Our IPTV subscriptions are digital services and are delivered electronically. As such, once an activation code or account has been delivered and used, it is considered non-refundable.
2. Refund Eligibility We offer refunds only in the following cases:
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If the subscription has not yet been activated.
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If there is a verified technical issue on our side that prevents the service from functioning, and we are unable to resolve it within 72 hours of your support ticket.
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If the IPTV service fails to activate and no solution or response is provided within a reasonable timeframe.
3. Free Trial Option We strongly recommend using our free IPTV trial before making a full purchase to evaluate the quality and compatibility of the service on your devices. This ensures that you are confident in the service before committing.
4. No Refunds for the Following Cases Refunds will not be granted in the following scenarios:
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If your device or internet connection is incompatible with IPTV.
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If you fail to follow our installation/setup instructions.
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If you change your mind after activation.
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If the issue is caused by your internet provider, third-party devices, or hardware issues.
5. How to Request a Refund To request a refund (if eligible), please contact us at support@iptvsmarters-pro.ae with the following details:
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Order number
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Email used for the purchase
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A detailed explanation of the issue
Our team will review your request and respond within 2-3 business days.
6. Changes to This Policy
We may update this policy without prior notice. Any changes will be posted on this page and will take effect immediately.
7. Contact Us
If you have questions or concerns about our refund and returns policy, please contact our support team at: support@iptvsmarters-pro.ae
Thank you for choosing IPTV Smarters Pro UAE.